Cancel a subscription
You may stop renewal using the subscription control identified in your account or receipt, the Safety & privacy request form with “Cancel a subscription,” or this cancellation email. Send it from the account email when possible. No purchase, survey or sales conversation is required. We use proportionate verification if needed to protect the account.
Cancellation stops future renewals. Paid access ordinarily lasts through the period already purchased unless the offer or law provides a different result. We confirm the result and applicable access end date. A charge taken after an effective cancellation is investigated and corrected where due. Linking accounts does not create a second subscription.
If a subscription is billed by an independent app store or provider, use the cancellation route shown on its receipt. We help identify the responsible biller and address obligations attributable to us.
Information before charging
The offer and checkout disclose the product, total price and currency, billing interval, subscription duration, trial or promotional period, conversion price, renewal conditions and cancellation method. Recurring charges require express affirmative consent. We provide a retainable confirmation and notices required for renewals, trials and price changes. These disclosures form part of your purchase agreement.
Digital items and services
Delivered digital content, completed work and voluntary tips may not qualify for a change-of-mind refund where clearly disclosed and lawful. Remedies for unauthorized or duplicate charges, nondelivery, material misdescription, defects and mandatory withdrawal rights still apply. Starting immediate digital delivery does not waive a statutory cancellation right without the separate consent and acknowledgment required by law.
Physical goods
Return eligibility and any voluntary return period appear with the product or offer. Goods must match their description and applicable consumer guarantees. Contact us for incorrect, damaged, defective or missing goods. Custom products and unsealed hygiene-sensitive items may have lawful change-of-mind exclusions, which do not remove remedies for defects or misdescription.
Request return instructions before sending a product; the business mailing address is not automatically the return facility. The offer and the reason for return determine return-shipping responsibility, subject to law. Provide safe photographs only when relevant.
Request a remedy
Use the Safety & privacy request form or Contact@11elevations.com with the order reference, issue and requested remedy. Refunds normally go to the original payment method. Bank posting times vary after processing. Good-faith disputes and lawful chargeback rights remain available. A provider deadline does not remove a statutory right.